INFORMATION SECURITY POLICY
This policy describes our policies and procedures regarding the collection, use and disclosure of customer information when accessing the website chilllsaigom.com as well as how the law protects customers.
We use Customers’ personal data to provide the Services and improve them. By using the service or providing information to us, it means that the customer has agreed to the collection and processing of data according to this privacy policy.
Therefore, please read the information security policy below carefully to better understand our commitments to respect and protect your information.
DEFINITIONS
“Cookies”: Are small files placed by a website on the Customer’s computer, mobile device or any other device, containing detailed information about the Customer’s browsing history on the website. there.
“Device”: Means any device that can access the Services such as a computer, mobile phone or digital tablet.
“Personal Data”: Any information relating to an identified or identifiable individual.
“Service”: Refers to the website or any food or entertainment services at the restaurant.
“Restaurant”: Is Chill Sky Bar or Chill Dining.
“Website, website”: Is the website chillsaigon.com.
Collection and use of customers’ data
DATA COLLECTED
While accessing our website or using our services, we may ask you to provide certain personal information which may include but is not limited to: Full name and birth name; other name; permanent residence, temporary residence, contact address; date of birth; nationality; personal image; email; phone number; personal identification number; passport; Personal tax code; account information, usage data and other information and data that pertains to or identifies a specific individual.
Usage Data may include information about the Customer’s Device such as IP address, browser type, browser version, the pages of Our Service that the Customer visits, date and time of access, and time of access. time spent on those pages, unique device identifiers, and other diagnostic data.
Collection of other data: We may collect other information including IP address, computer/mobile device operating system, browser type, mobile device type, device characteristics mobile device, the unified device identifier (UDID) or mobile equipment identifier (MEID) of the Customer’s mobile device, the website reference address (if any), the pages on which the Customer customers visited on our website or mobile application and the time of visit.
Cookie
Cookie is a small file placed on the Customer’s device. This Cookie allows us to remember choices you make when using the website, such as remembering your login details or language preferences. The purpose of these Cookies is to provide You with a more personal experience and avoid having to re-enter your preferences each time you use the website.
You may not accept Cookies by doing so in your web browser at any time, however this may result in you being unable to use certain website functions.
COMMITTED TO SECURITY OF CUSTOMER INFORMATION
We commit that customers’ personal information on this website will be absolutely confidential. The collection and processing of Customer data is only carried out for the purpose of providing Services, improving quality, Customer experience and other purposes stated in this Privacy Policy.
WE COLLECT CUSTOMER INFORMATION WHEN
Customers provide us.
Customer information is shown on the service contract signed with us.
Customer information data is not only created by the Customer’s interaction with the website, but personal data can also be created from technical processing processes, statistics, and synthesis from data. Forms, comments, cookies, analytics and embeddings by Partner Parties.
Customer Information is collected by us through registering to receive news, commenting, and interacting with our social network channels.
Through the wifi utility system;
Obtained from other legal sources.
WE USE CUSTOMER DATA FOR
To administer, provide and maintain the Services.
Verify the Customer’s identity.
Service reservations: to handle issues related to booking and providing services to Customers and implementing the Contract with Customers.
Customer Service: includes response to Customer requests, complaints and feedback.
Conduct service quality surveys.
Carry out promotional activities about our services and products.
Providing information to Customers;
Contact and care for customers and resolve problems that arise related to the use of services and in other special cases.
Pay or receive payments.
Resolve complaints and handle requests to access, provide, edit, and delete your personal data
For our business purposes, such as analyzing and managing business activities, researching needs, tastes, and markets.
Provided according to the provisions of law.
INFORMATION STORAGE PERIOD
We will only retain Customer Personal Data for as long as necessary for the purposes set out in this Policy. We will retain and use Customer Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce Our legal agreements and policies.
Customers have the right to request deletion or destruction of Customer information.
REQUEST TO AMEND OR DELETE INFORMATION
Customers have the right to withdraw consent to collect, use, and disclose personal data that we are storing or controlling by sending an email to the following address: info@chillsaigon.com.
We reserve the right to refuse to modify customers’ personal data in accordance with the law on personal information security or in cases where the law allows refusal to modify/delete personal data.
THIRD PARTIES MAY HAVE ACCESS TO THE INFORMATION
We may share Customer information in the following cases:
With Service Providers: We can share Customer’s personal information with service providers limited to the scope of necessary information as well as applying regulations to ensure security and confidentiality. Personal information for the purpose of providing Services to Customers. We will notify this third party to comply with the law on protecting Customer’s personal data.
Any member company of Our group of companies (including their employees) where sharing of such personal data is necessary to provide, or in support of, or in connection with the provision of products or services to Customers.
Business transfer: In the event of a merger, consolidation, or partial or complete transfer with another company, the merged, consolidated, or transferred party will have the right to access information stored by us.
With Customer Consent: We may disclose Customer personal information for any other purpose with Customer consent.
LINK to other websites
Our Services may contain links to other websites that are not operated by Us. If Customer clicks on a Third Party link, Customer will be redirected to that Third Party’s website. Customers need to carefully read the Terms of Use and Privacy Policy of that Third Party before using.
EFFECT
We have the right to amend and supplement this Policy at any time and publish it on our website or by other appropriate means (if any) without prior notice or consent of the Customer. . Unless there is a regulation on effective time, such amendments and supplements will be applied immediately at the time of publication.
By making a reservation and using our products and services, the Customer automatically agrees to those modifications and additions.
QUESTIONS, COMPLAINTS, CONTACT US
If customers have any questions or complaints related to privacy protection, please contact us at the following email: info@chillsaigon.com.
